We strive to protect the privacy of our customers and website visitors at all times. All Personal Information we collect from you is used to get you our product and figure out how to provide better service to our customers and website visitors. We do not sell or rent Personal Information to third parties that they can use to identify you, except as explained below.
What Personal Information Does Fluent Medical Collect?
When you register with us and create a profile, take a survey or enter a contest or other promotional event, we may ask you to voluntarily provide us with Personal Information, including the following:
Name, Email Address, Date of Birth, Profession, Specialty, State in Which You Practice and Medical School
When you order a product, we will ask you for the following information so we can complete your order:
Name, Email Address, Shipping and Billing Addresses, Telephone Number and Credit Card Information
On certain occasions, such as when you take a survey, we might ask you for additional demographic information. When we request this additional information, we will explain why we’re asking for it, how it will be used and who will use it. Responding to any such survey is entirely voluntary.
In all cases, we will use the Personal Information you give us to provide you with the product or service you request, help improve our products and customer service, as well as provide you with more customized service and information.
How Does Fluent Medical Define “Personal Information”?
We define “Personal Information” as any information that can be used to identify who you are as an individual. This includes your name, email and physical addresses, credit card or other payment information, or other information stored in your profile.
For example, a business analysis we perform might make use of information stored in the profile of a Chicago Internist without linking that information to her name or any other Personal Information. Similarly, information about her use of our products might be included in an aggregated, de-identified form along with information about many other Internists as part of a product usage study we share with a third party.
We do not sell or rent any Personal Information that can be used to identify or locate you to any third party.
There are also times when it may be advantageous for us to make certain Personal Information about you available to third party vendors or service providers that we have a relationship with or that perform work for us to provide products and services to you on our behalf. These third parties may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These third parties are also obligated to protect your Personal Information in accordance with our privacy policies, except if we inform you otherwise at the time of collection.
We may also disclose personal information as allowed or required by applicable law, subpoena or other legal process, including making disclosures that are necessary or advisable to: (a) protect the rights, safety or property of subscribers of our website and products, the public, or us, and (b) protect against misuse or unauthorized use of our website, and (c) conform to legal or regulatory requirements, and (d) respond to your requests for customer service.
How Does Fluent Medical Provide Access to My Personal Information?
You can update or correct the Personal Information stored in your account at any time by logging on to your account at our website. Your access and Personal Information is protected using industry standard encryption. Please see “How Does Fluent Medical Protect Personal Information?” below for more information about how we protect your Personal Information.
How Does Fluent Medical Protect Personal Information?
We protect the Personal Information you entrust to us using industry standard or better methods in the electronic and physical realms. For example, product orders and access to profile information is encrypted using the same Secure Sockets Layer (SSL) server software used by the financial services industry, which is generally considered the most robust protection used in everyday online commerce.
To further protect the Personal Information we store, we have established managerial procedures about how Personal Information can be handled internally and who has access to it.
Any information transmitted over the Internet may be subject to breaches of security. Although we follow commercially reasonable practices to securely store the information we collect and to work with responsible third parties, we cannot guarantee these practices will prevent every unauthorized attempt to access, use, or disclose such Personal Information.
Yes, we track how our customers use our products to help us improve our products, customize them for certain groups of customers (for example, specific medical specialties) and generally provide better service.
We also track how visitors to our website use it so we can better understand the needs and interests of customers and potential customers. We use this information to improve what appears on the website and how the website works so it serves both types of visitors better.
As do most companies, when you visit our website, it automatically logs some information about you, including:
The browser you are using, which website page you left to come to our site, the type of operating system on your computer, the date and time you arrived at our website, your Internet service provider (ISP) and your Internet protocol (IP) address(es).
In all cases, we treat the information we collect from use of our products and website in the same manner we treat Personal Information. No information that could be used to identify you or locate you is ever provided to third parties except as explained in this policy.
How Does Fluent Medical Track the Use of its Products and Website?
We are able to track how our customers use our products because we maintain a record of customer logins and actions while logged in. Our system must keep track of each to ensure the smooth operation of our products, including maintaining customers’ ability to draw information from our database, properly saving information they enter, etc.
In addition to the information our website automatically logs when you arrive as a visitor, we use small pieces of information called “cookies” to track what all visitors to our website do there. Cookies are stored on your computer by your browser, which normally accepts them automatically. You can change your browser settings to prevent cookies from being stored, but your ability to use our website and many others will be impaired.
Our website uses two kinds of cookies, those which track visitors’ activity during one website visit or session (“Session Cookies”) and those which track visits over time (“Persistent Cookies”).
None of the information our website logs automatically or which is stored in our cookies is linked to any Personal Information you give us while you are visiting our website.
Does Fluent Medical Share Personal Information With Websites to Which It Provides Links?
How Does Fluent Medical Handle Email Addresses to Which Website Content is Sent?
We do not record nor do we store the email addresses of people to whom website visitors forward content from our website.
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73 Spring Street, Suite 507
New York, NY 10012
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